Privacy Policy - Hotelys

1. Introduction

Hotelys Ltd ("Hotelys", "we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hotelys.net and use our services.

Hotelys Ltd is a company registered in England and Wales. We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, company name, and job title when you fill out forms on our website.
Account Information: Login credentials, preferences, and settings when you create an account.
Usage Data: Information about how you use our website and services, including IP address, browser type, pages visited, and time spent.
Transaction Data: Payment and billing information when you subscribe to our services.
Communications: Records of correspondence when you contact us.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send promotional communications (with your consent)
Respond to your enquiries and provide customer support
Monitor and analyse trends, usage, and activities
Detect, prevent, and address technical issues and security threats
Comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract: Processing necessary for the performance of a contract with you.
Consent: Where you have given consent for specific processing activities.
Legitimate Interests: Where processing is necessary for our legitimate business interests.
Legal Obligation: Where we need to comply with a legal obligation.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service providers who assist in our operations (e.g., cloud hosting, payment processing)
Professional advisers (lawyers, accountants, auditors)
Regulatory authorities when required by law
Business partners with your consent

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate personal data
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing
Data portability
Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@hotelys.net.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. International Transfers

Your information may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@hotelys.net
Data Protection Officer: dpo@hotelys.net

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.